FAQs

You'll find the answer to all frequently asked questions here. If you can't find the answer to your question, drop us a message on Live Chat and we'll be more than happy to help! 

We include everything you need for life offline. You'll find a phone lockbox, a shelf full of books, games to play, radio and an Instax camera with a 10 pack of film.

We have a well equipped kitchen to rustle up a feast, a hot shower in the bathroom with super soft towels and toiletries too. You can find a full list of everything included in the cabin here.

Hell yeah, our cabins are off-grid but built to be comfortable. All electrical items are powered by solar and you have a hot shower with deliciously smelling shampoo and body wash. 

We don't include traditional plug sockets, only USB charging points so you can still charge any devices before checking out. 

At some of our cabins we do! You can add a breakfast hamper to Olive, Heidi, Monty and Otto. These include milk, eggs, butter, sourdough and apple juice, bacon and sausages. A vegetarian hamper is available that includes jam and cheese instead of meat. 

We only work with local farm shops so we're not able to easily roll our hampers at all of our cabins, but bear with us! 

All our cabins feature Otty’s Original Hybrid mattress and luxurious linen bedding supplied by Piglet In Bed. Some of our cabins feature feather duvets and pillows, some feature β€˜soft as down’ microfibre. If you have any questions regarding your cabin’s pillow or duvet stuffing, feel free to drop us an email.

We have 20 locations (and counting). All our cabins are only an hour or two from London or Manchester, including in Sussex, New Forest, Cheshire and North Wales.

You can find a list of our our locations here

Our cabins are off-grid but not miles from civilisation. You'll feel nice and secluded during your stay, but you're still able to venture out to nearby pubs for a pint or two or to some shops if you forget any supplies. All cabins are reachable within an hour or two from London and Manchester. 

Our cabins are powered by nature. They run primarily on solar power and are built with low carbon impact materials. Our cabins are built with the circular economy approach so the building can live many lives! We only include eco-friendly brands in the cabins.

All of our cabins offer the same experience as they have the same amenities and features, but each location is slightly different. If you'd like us to help you choose a cabin, you can use our cabin recommendation form here

We do recommend you lock your phone away to get the most out of your escape, but this is totally self-policed. We provide you with the key in a sealed envelope so if you want to unlock it, you can.

That being said, we really do recommend enjoying your whole stay with no distractions, no annoying emails, and no social media scroll-holes. Your brain and body will thank you!

All of our cabins have an old-school Nokia (yes, the ones with Snake). So if you need to get in touch with us or a nearby pub you can. Plus you can share the Nokia number with friends and family before your escape so they can get in touch with you.

We include a map of the local area and a compass to help navigate. We also note all our favourite spots and pubs in the area.

Many of us haven’t switched our phones off for more than a few hours so it might feel a little strange to begin with. It will take about a 24 hours for the mind to settle when you first arrive, then by day 2 and 3 you should feel complete freedom. You will leave the cabin feeling totally relaxed, refreshed and ready to return to the connected world.

We get it - "Spanish or vanish". We're working on getting a partnership with Duolingo to try and get an offline version, but until then the best thing is to unlock your phone, continue your streak with Do No Disturb mode on (or apps deleted) and then pop your phone straight back in the box. 

Yes! All our cabins are easily accessible by public transport and are within 1-2 hours of London or Manchester. You can travel by train and then you will need to book a short taxi ride to the cabin. Taxi rides are anything from 5-25 minutes and we will provide you with a list of local companies so you can book in advance. 

Yes, every cabin has its own designated parking spot to leave your car. You cannot drive right up to the cabin, but we give you a trolley or wheelbarrow to get your things to the cabin with ease.

All cabins are 1-2 hours from London or Manchester. 


When you book your stay, we will send you a welcome guide with all the details of the cabin location. You will have a GooglePin to the parking/drop-off spot, then simple directions to the cabin itself. It's really easy!

We've partnered with Turo, the world's largest car sharing marketplace, to make getting to your cabin as easy as possible. Unplugged guests receive an exclusive 25% discount, the code for which will be shared with you after booking. 

We recommend packing light. Our cabins have everything you'd need for a super comfortable stay from all the cooking essentials you'd expect, to super soft towels and very nice smelling toiletries in the bathroom. So, bring some food to rustle up some meals, a good book (although we have plenty in the cabin), and a pair of walking shoes. For more details of what we include in the cabin, view our full inventory. 

We make it as easy as possible to do a digital detox and provide you with a guide to help you prep for your stay. If you're travelling by public transport, we strongly advise booking a taxi in advance. We will give you numbers of local taxi companies. 

We also recommend prepping to go offline. Set your out of office, let your friends and family know you'll be offline for a few days and prep your phone by switching off notifications. 

Check-in is at 3pm and check-out is at 10am (except Koya, which has check-in at 4pm and check-out at 11am). Some cabins offer early check-in or late check-out - you can select these as add-ons during the booking process.


We do, at select cabins! You can choose this add-on during the booking process. 

We only ask you leave the cabin in the way you found it. If the cabin is left in an unacceptable condition, we sadly have to charge an extra cleaning fee. 

At most of our cabins - absolutely. Even pups need to switch off from chasing city pigeons. We absolutely love seeing your four-legged friends at our cabins, so much so we actually name our cabins after pups that have come to stay. Just add your dog to your booking at checkout for Β£35. We will also leave a little welcome pack for your pooch, including poop bags, treats a water bowl and towel. 

Unfortunately, pups are not able to stay at Olive, Heidi or Roland due to roaming wildlife nearby. 

Luna is our only suitable cabin for children as it has a single bed and an eco-toilet that is suitable for child use. However, please note that the cabin is not in any way β€˜baby-proofed’ - we have a low level wood burning stove that gets very hot, and a fair few pointy corners in the cabin!

Our other cabins feature a different eco-toilet, which is specifically designed to work for adults only, so if you did want to bring a little one to a cabin other than Luna, they would need to be young enough to still be in nappies.

Luna cabin, located in Cheshire, sleeps 3 as it has a kingsize and a single bed in the cabin. 

All of our other cabins sleep 2 people. If you're looking to stay with friends or a larger family, our duo cabins Gruff & Basil are in the same location so you'll be able to switch off together whilst still having your own private space when you need to.

We know plans can change, so we’ll always do what we can to accommodate booking amendments. However, we strongly advise purchasing travel insurance, which can provide cover should you need to cancel less than 2 weeks before check-in, at which point we are unable to cancel or amend your stay. Travel insurance can cover health issues and pet or family related issues.

If you wish to cancel or amend your stay, please contact Unplugged on the details provided in your booking confirmation. 

If your check-in date is 28 day or more away, you can:

  • Cancel your stay and receive a full refund
  • Move your stay to a new date
  • Receive a voucher for the amount paid, to redeem on a future booking

If your check-in date is 14-28 days away, you can: 

  • Move your stay to a new date (only one date change is allowed per booking)
  • Receive a voucher for the amount paid, to redeem on a future booking. 

If your check-in date is less than 14 days away:

  • We are unfortunately not able to cancel or amend your booking.
  • If you book a stay within 14 days of check-in, you will have a 48 hour cooling off period, where you can reschedule your stay for free or get a full refund within 48 hours of the time your booking was made.

Please note: refunds may take up to 10 business days to show up in your account,  and can only be made to your original payment method.

You can read our cancellation policy in full here

We understand plans can change, so if you need to move your booking you can do this free of charge when you notify us at least 14 days prior to your scheduled date of arrival. Rescheduled stays are non-refundable.

We highly recommend getting travel insurance to cover any eventualities that may occur within our cancellation or amendment deadlines. 

You can secure your booking with a 25% deposit from as little as Β£90 if your stay is further than 2 weeks in advance. 

Yes! For stays 3 months in advance, you can split the payment into 3 equal payments. 

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